Client Care

Frequently Asked Questions

Everything on our plant leathers, how each bag is made, how to care for it, and how delivery and returns work.

The materials

What is plant leather?

Plant leather is a leather alternative made from plant matter instead of animal skin. VOGAYA works with two: bamboo leather, made from bamboo harvested in Vietnam and used for the Bambote, and coffee leather, made from repurposed Brazilian coffee grounds and used for the Espressa. Both are made without animal skin and finished to a luxury standard.

What is bamboo leather?

Bamboo leather is a leather alternative made from the bamboo plant, harvested in Vietnam. The bamboo is broken down into fibre, refined into pulp and transformed into a soft, supple material with the look and hand feel of fine leather, without any animal skin. We use it for the Bambote.

What is coffee leather?

Coffee leather is a leather alternative made from repurposed spent coffee grounds, sourced from Brazilian coffee. The grounds that would otherwise go to waste are processed and bound into a dense, durable material, finished with a glossy, croc-embossed surface. We use it for the Espressa.

Are VOGAYA bags vegan?

Yes. Every VOGAYA bag is made without animal skin and VOGAYA is PETA-Approved Vegan. If you are searching for luxury vegan bags or vegan handbags, our plant-leather pieces are exactly that.

Is plant leather durable?

Yes. Our plant leathers are made to be carried daily and, cared for gently, a VOGAYA piece stays beautiful for years.

How the bags are made

Where are VOGAYA bags designed?

VOGAYA is designed in Dubai. Every piece begins here, in the studio of our founder Elke, and is created for a kinder world.

How are the bags constructed?

Each style is developed around the behaviour of its material. The Espressa is built in coffee leather, a denser structure with a glossy, croc-embossed finish. The Bambote is built in bamboo leather, softer and more fluid. The construction, lining and hardware are chosen so the shape holds over years of use.

Which styles and colours are available?

Two styles. The Bambote in bamboo leather and the Espressa in coffee leather, each offered in more than one colourway. You can see the current pieces and colours in the collection.

Where can I see the bags in person?

Our pieces are stocked at Curate in Abu Dhabi, and you can also order directly from this site with worldwide delivery.

Care and longevity

How do I clean a plant-leather bag?

Wipe gently with a barely damp cloth and avoid harsh cleaning products. Coffee leather can be buffed with a soft, dry cloth to restore its shine. On bamboo leather, blot moisture gently and never rub.

How should I store my bag?

Store it loosely stuffed in the VOGAYA dust bag, out of direct sunlight and away from direct heat sources.

Can plant leather get wet?

Light moisture is not a problem if you blot it gently and let it dry naturally, but avoid water immersion. Also keep the bag away from lotions, oils and perfumes, and handle it with dry hands.

Will my bag show marks over time?

Bamboo leather can pick up light impressions from contact or contents. That is simply a mark of its softness and it typically evens out with wear.

Orders, shipping and returns

Do you ship worldwide?

Yes. Delivery is free and next-day across the UAE, 3 to 5 business days across the GCC, and 5 to 7 business days worldwide, including the USA, UK and Europe. International shipping is fulfilled through DHL's GoGreen programme, which offsets delivery emissions.

What is your return policy?

You may return an item within 14 days of the confirmed delivery date, unworn and in its original condition. Return shipping is complimentary, worldwide, and we arrange it for you.

Do you give refunds or store credit?

Approved returns are refunded in full to the original payment method used at checkout, never as store credit. Please allow 7 to 10 business days from the date we receive and inspect your item.

How do I start a return?

Complete the return form on our website within 14 days of delivery. Our client care team confirms your return and sends you a complimentary return shipping label.

Timeless by Nature. Kind by Choice.

View the collection