Returns & Refund Policy

Items we can accept

To qualify for a return, your item must meet the following conditions:

• Returned within 14 days of the confirmed delivery date.
• In its original, unused condition, unworn, unscented, and unaltered.
• With all original tags, dust bag, care card, and packaging intact.
• Accompanied by your original order confirmation or proof of purchase.
• Free from visible wear, scratches, marks, or cosmetic damage.

Items we cannot accept

• Items showing signs of use, wear, or handling beyond initial inspection.
• Items with missing, removed, or altered original tags or packaging.
• Items returned after the 14-day return window has elapsed.
• Limited-edition or pre-order items marked as final sale (unless faulty).
• Items damaged after delivery due to improper care.

Start a return

1. Complete the return form on our website within 14 days of delivery, or email elke@vogaya.com with your order number and reason for return.
2. Our client care team will confirm your return and send you a return shipping label, complimentary, worldwide.
3. Pack the item securely in its original packaging with all tags, dust bag, and care card included.
4. Drop the parcel at the designated courier location. We take care of the rest.
5. Once received and inspected, your refund is processed to the original payment method within 7–10 business days.

Approved refunds are issued to the original payment method used at checkout. We are unable to refund to a different card or account. Please allow 7–10 business days from the date we receive and inspect your item for the refund to appear in your account.

Original shipping charges are non-refundable unless the item is faulty or incorrect.

We do not offer direct exchanges at this time. If you would like a different colour or style, please return your eligible item for a full refund and place a new order through our website. This ensures the fastest and most secure processing.

Sale and promotional items follow the same 14-day return policy as full-price items. If returned in original, unused condition, you will receive a refund to your original payment method.

If your item arrives faulty, damaged, or incorrect, please contact us at elke@vogaya.com within 48 hours of delivery with photographs and your order number. We will arrange a replacement, repair, or full refund at our discretion, including any applicable return shipping costs.

If your tracked shipment shows as delivered but you have not received your order, please check with neighbours, building reception, or a safe location at your address. Contact your local postal service or courier with your tracking number. If unresolved, contact us at elke@vogaya.com within 7 days of the marked delivery date. VOGAYA will liaise with our logistics partners on your behalf. Investigations typically take 5–10 business days. If a parcel is confirmed lost, we will offer a replacement or full refund at our discretion.

Our client care team is here to ensure your VOGAYA experience is exceptional at every stage.

Email: elke@vogaya.com
Website: www.vogaya.com
Response time: Within 2 business days

This policy is governed by the laws of the United Arab Emirates and the emirate of Dubai. For customers in the European Union, statutory consumer rights under applicable EU legislation are not affected by this policy.

VOGAYA reserves the right to amend this Returns & Refund Policy at any time. Changes will be posted on this page with an updated effective date. Purchases made before the date of any update will be governed by the policy in effect at the time of purchase.